Last updated: May 2026
Welcome to Afrisim. These Terms of Service explain the rules and conditions for using our website, eSIM services, mobile data plans, applications, and related digital services.
By accessing our website, purchasing a data plan, activating an eSIM, or using any Afrisim service, you agree to these Terms. If you do not agree, please do not use our website or services.
Afrisim provides digital connectivity services, including eSIM data plans, mobile data services, data-saving tools, and related digital solutions for travelers, businesses, digital users, and customers who need flexible internet access across Africa and other supported destinations.
Platform PTE operates Afrisim. LTD
Registered address: Afrisim. Vplus Platform Ltd
For support, please contact:
Email: [info@afrisim.com]
Phone: +44 7424 219373
You may use Afrisim services only for lawful, personal, business, or travel-related purposes. You agree not to misuse the website, app, eSIM service, mobile data plans, network access, or any related digital service.
You must not use Afrisim services to:
We may suspend or restrict access if we believe a user is misusing the service or violating these Terms.
Before purchasing an eSIM or mobile data plan, you are responsible for checking that your device supports eSIM technology and is unlocked for use with supported networks.
Afrisim is not responsible if your device is not compatible, locked to another provider, incorrectly configured, or unable to activate an eSIM due to device restrictions.
Afrisim data plans are available for selected countries, regions, and supported networks. Coverage, speed, availability, and performance may vary depending on:
Your location
Network availability
Device compatibility
Local telecom provider performance
Signal strength
Network congestion
Government or regulatory restrictions
Maintenance or technical issues
We aim to provide reliable connectivity, but we do not guarantee uninterrupted service, specific internet speeds, or coverage in every area.
After purchasing an eSIM or data plan, you may receive activation instructions, a QR code, or setup details. You are responsible for following the instructions correctly.
Some data plans may begin immediately after installation, activation, or first network connection, depending on the plan type. Please read the plan details carefully before purchase.
Once an eSIM profile has been installed or activated, it may not be reusable, transferable, or refundable unless required by law or approved by Afrisim.
All prices are shown at the time of purchase. By completing a purchase, you agree to pay the full amount shown, including any applicable taxes, charges, or payment processing fees.
We may use third-party payment providers to process payments securely. Afrisim does not store your full payment card details.
Prices, promotions, packages, and availability may change at any time without prior notice.
Refund eligibility depends on the type of product or service purchased.
Refunds may not be available where:
If you believe you are eligible for a refund, please contact Afrisim support with your order details and a clear explanation of the issue.
Afrisim will review refund requests on a case-by-case basis.
Afrisim may offer pay-as-you-go or flexible data services. Unless stated otherwise, you are not required to enter a long-term contract.
Some services may be cancelled or stopped at any time, but used data, activated eSIMs, or already delivered digital services may not be refundable.
Afrisim services may rely on third-party telecom operators, internet providers, app stores, payment processors, roaming partners, or technology platforms.
We are not responsible for failures, delays, coverage issues, speed limitations, or service interruptions caused by third-party providers.
Our website may also include links to third-party websites or services. These third-party services are governed by their own terms and privacy policies.
Some Afrisim services may require account registration. You are responsible for keeping your login details secure.
You agree to provide accurate and updated information when creating an account or making a purchase.
You must notify us immediately if you believe your account has been accessed without permission.
All website content, branding, logos, graphics, text, images, software, layouts, designs, and other materials are owned by Afrisim or its licensors.
You may not copy, modify, distribute, reproduce, sell, or use any Afrisim content without written permission.
Using our website or services does not give you ownership of any intellectual property rights.
Your use of Afrisim services is also governed by our Privacy Policy and Cookie Policy. These explain how we collect, use, store, and protect personal information.
Please review our Privacy Policy and Cookie Policy before using our services.
We may update, improve, suspend, limit, or discontinue any part of the website or service at any time.
We are not liable for any loss or inconvenience caused by maintenance, outages, technical issues, third-party failures, or changes to our services.
To the maximum extent permitted by law, Afrisim shall not be liable for any indirect, incidental, special, or consequential damages, including loss of data, loss of business, loss of profit, service interruption, or inability to access the internet.
Afrisim’s total liability for any claim shall not exceed the amount paid by you for the specific service related to the claim.
You are responsible for:
Afrisim may update these Terms from time to time. Updated Terms will be posted on this page with a new “Last updated” date.
By continuing to use the website or services after changes are posted, you accept the updated Terms.
These Terms shall be governed by the laws of [Confirm Jurisdiction].
Any disputes shall be handled by the courts or dispute resolution process applicable in [Confirm Country/Region], unless otherwise required by law.
For questions about these Terms or any Afrisim service, please get in touch with us:
Afrisim
Company: Vplus Platform Ltd. is trading here as Afrisim. Vplus Platform Ltd
Address: 128 City Road, London, United Kingdom, EC1V 2NX
Email: info@afrisim.com
Phone: +44 7424 219373