Welcome to Afrisim. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services.
By accessing or using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
a. Personal Information
Name
Email address
Phone number
Billing and payment details
Account registration information
b. Device & Usage Information
IP address
Device type and operating system
Browser type
Usage behavior on our website or app
c. Service-Related Information
eSIM activation data
Network usage and preferences
Purchase and transaction history
3. How We Use Your Information
We use your information to:
Provide and manage eSIM connectivity services
Process transactions and payments
Activate and manage your eSIM profiles
Improve website functionality and user experience
Communicate updates, offers, and support responses
Ensure security and prevent fraud
4. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
Trusted service providers (payment processors, hosting providers)
Telecom partners to deliver connectivity services
Legal authorities when required by law
According to available data, Afrisim states that user data is not shared with third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
Encryption during data transmission
Secure servers and infrastructure
Access control and monitoring
Your data is protected against unauthorized access, alteration, or disclosure.
6. Data Retention
We retain your personal information only as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
You may request deletion of your personal data at any time.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enhance user experience
Analyze website traffic
Store preferences
You can control or disable cookies through your browser settings.
8. Your Rights
Depending on your location, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children.
We may share and disclose your personal data to the following parties under the following circumstances:
If you connect your Instabridge account to a third party application or use a third party application to login to Instabridge, we may automatically share your activity and activity, your events (including generic application events (such as application installation and application launch) and other standard logging for product metrics), your user ID and activity-related stories with that service. You understand and agree that that such information may be attributed to your account on the third party application.
You understand and agree that a third party application’s use of information collected from you is governed by the third party application’s privacy policies and your settings on the relevant service, and Instabridge’s use of such information is governed by this Privacy Policy and your Instabridge account settings.
We will share information with third party service providers to facilitate our provision of the Service or in order for such third party service provider to provide certain services on our behalf. This will include:
These companies are authorised to use your personal data only as necessary to provide these services to us.
We and our third-party partners also collect information about Users and their mobile devices and networks, including for purposes such as interest-based advertising. When you install our App, and as you use our App, upon your explicit consent, we collect certain personal information in hashed or obfuscated form such as (a) your email address, (b) your Google, Facebook, or other social networking profile, to the extent available, (c) your age range, (d) your country and language, (e) device-based advertising identifiers, and (f) information about your mobile device such as type of device, operating system version and type, device settings, time zone, carrier and IP address, if applicable, MAC address of your mobile device, and (g) the name of your mobile carrier and speed test information about the performance of your mobile network.
We may use third-party advertising companies to serve ads when you visit the App. These companies may use information about your visits to the App and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you. One of those partners is AppVestor, who respects the users fundamental legal rights to data protection and privacy. Click on the following link to access AppVestor’s Privacy Policy
Appvestor Privacy Policy Link: https://legal.appvestor.com/privacy-policy/
While our App is installed on your mobile device, whether or not you are using our App, we regularly track your precise geographical location. As you use our App, we collect your search queries, including cities and venues that you search for.
All User payments for the pay version of our App are handled through the portal established by the publisher of the operating system for the User’s mobile device (iOS App Store, Google Play, etc.).
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent, and have various permission systems for obtaining your consent. The iOS platform will alert you the first time our App wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that our App seeks before you first use the App, and by using the App you consent to those permissions.
iOS/Apple: https://support.apple.com/en-us/HT202074
Android/Google: https://support.apple.com/en-us/HT202074
Please note that if you opt out of Interest-Based Advertising, you may continue to receive contextual ads based on other non-personal information, such as ads related to the content of the Product you are using.
When You Use Our VPN Service
This data is used to enforce free tier limitations, prevent abuse and weed out inactive accounts.
For the duration of your connection the following is stored in server’s memory.
Our bespoke system eliminates the need to store data entirely. This data resides only in server’s memory while you’re connected, and is immediately discarded by the VPN server when you disconnect. Since it doesn’t get logged into a permanent database, there is nothing to delete.
To opt out of our use of the personal information that we collect about you for advertising purposes, please contact us at support@degoo.com with a request that we not use your personal information for advertising purposes, and we will honor that request.
When we respond to court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. When we believe in our sole discretion it is necessary to share information in order to investigate, prevent or take actions against illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.
When we need to transfer information about you if we are acquired by or merged with another company. If we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified afterwards via e-mail and/or a prominent notice on our Service of any change in ownership or uses of your personal data, as well as any choices you may have regarding your personal data.
Your user name and picture may be disclosed to other users of the Service.
We may use your personal information without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements to do so.
If you are located in the European Union (“EU”) then we may transfer personal data that we collect from you to third party suppliers and trusted partners located in countries that are outside of the EU and the European Economic Area (“EEA”) (including to the USA) or to our partners/related third parties in connection with the above purposes. The same rule applies for users outside the EU, that is your data may be transferred outside of the country from which it was originally collected. Please be aware that countries which are outside the EU/EEA may not offer the same level of data protection as the EU/EEA, although our collection, storage and use of your personal information will continue to be governed by this privacy policy.
When transferring personal data outside the EU/EEA, we will ensure that the country in which your personal data will be handled has been deemed “adequate” by the EU Commission under Article 45 of the General Data Protection Regulation (“GDPR”) or if your personal data will be transferred to a country which the EU Commission does not consider to have an adequate level of protection for personal data, we will take all necessary steps required under applicable law in order for such transfer of information across borders to be compliant with applicable law. We will only transfer your personal data to a country outside the EU/EEA where; (i) the transfer is being safeguarded by the use of EU model clauses (under Article 46.2 in the GDPR) or (ii) where the recipient is certified under the US-EU Privacy Shield Framework (under Article 45 in the GDPR).
By installing or using the App, you consent to those transfers of information to other countries and to service providers.
You can find further information about the rules on data transfers outside the EU/EEA, including the mechanisms that we rely upon, on the European Commission website (https://ec.europa.eu/info/law/law-topic/data-protection_en).
We will keep your data for as long as you have an account in the Service or for as long as we need to keep any personal data to comply with our legal obligations, resolve disputes, or enforce our agreements. After this your personal data will be deleted.
Please note that the Service and our Website contain links and pages to other websites operated by third parties. Please note that this Privacy Policy applies only to the personal data that we collect through the Service and our Website and we cannot be responsible for personal data that third parties may collect, store and use through their website when you are directed to such other websites. The privacy policy of each such third party website will govern the information collected from you on that third party website; therefore, you should always read the privacy policy of each such website you visit carefully.
We take all reasonable technical and organisational measures in order to protect your personal data against accidental or unlawful destruction, accidental loss or alteration, unauthorised disclosure or access and any other unlawful forms of processing.
Whilst we take appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer over the Internet to us.
If we make changes to this Privacy Policy we will notify you by publication on our webpage. If the changes are material, we will provide you additional, prominent notice as appropriate under the circumstances and, where required under applicable law, ask for your consent.
You have the right to, at any time, receive a copy of the personal data that we hold about you and information about the processing.
You have the right to, without undue delay, have incorrect or irrelevant personal data about you corrected and taking into account the purposes of the processing, you have the right to have incomplete personal data about you completed.
You have the right to have your personal data deleted without undue delay and we are obliged to delete your personal data without undue delay if, for example one of the following grounds applies: the personal data are no longer necessary in relation to the purpose for which they were collected or otherwise processed, or if you withdraw consent on which the processing is based and where there is no other legal ground for the processing. Please note that we are not obliged to delete the personal data if we can show that the processing is necessary, for example, for compliance with a legal obligation to which Instabridge is subject, such as book-keeping rules or the establishment, exercise or defence of a legal claim, or when there are other legitimate grounds to keep the data.
Furthermore, you have the right to request that Instabridge restricts the processing of your personal data under certain conditions, for example if you contest the accuracy of the personal data, the processing may be restricted for a period enabling Instabridge to verify the accuracy of the personal data or if Instabridge no longer needs the personal data for the purposes of the processing but you require the personal data for the establishment, exercise or defence of legal claims.
You have the right to object, on grounds relating to your particular situation, at any time to Instabridge’s processing of your personal data if the processing is based on, for example, legitimate interests, including marketing and/or profiling based on a legitimate interest. If you object to such processing, Instabridge will no longer be entitled to process your personal data based on such legal basis, unless Instabridge can demonstrate compelling legitimate grounds for the processing which overrides your interests, rights and freedom or if it is conducted for the establishment, exercise or defense of a legal claim.
You have, under certain conditions, the right to receive the personal data concerning you and which you have provided to Instabridge, in a structured, commonly used and machine-readable format and have the right to transmit such personal data to another data controller without Instabridge trying to prevent this, where Instabridge’s processing of your personal data is based on your consent or on a contract and the processing is carried out by automated means. You have in such case the right to request that the personal data from Instabridge shall be transmitted directly to another data controller, where technically feasible.
You also have the right to, at any time, withdraw your consent given to Instabridge for the processing of your personal data e.g. for marketing purposes. If you withdraw your consent, please note that this does not affect the lawfulness of the processing based on your consent before its withdrawal and that Instabridge may, under certain circumstances, have another legal ground for the processing and therefore may be entitled to continue the processing.
If you are unhappy with our processing of your personal data and/or consider it to be in contrary to applicable legislation you may lodge a complaint with a competent supervisory data protection authority (“DPA”) (such as with the DPA in your country of residence, the DPA in the country of your place of work or the DPA in the country where the alleged infringement has occurred).
To exercise the aforementioned rights please contact us at the following address: support@degoo.com or Degoo Backup AB, Vasagatan 16, 111 20 Stockholm. In order to ensure that you receive a swift response, please state in your letter your full name and, if applicable, your address, user name and the email address used for registration. We may request you provide us with information necessary to confirm your identity before responding to any request you make.
This Privacy Policy was written in English. If you are reading a translation and it conflics with the English version of this Privacy Policy, the English version shall take precedence as the authoritative and correct version.